Tel. 44-(0)1752-604105 firstname.lastname@example.org
Frequently Asked Questions
What is the difference between the Academic and General
Training versions of the IELTS test and which version should I
The Academic modules assess candidates' ability to use the kind of language
needed to follow a course of study - for example, following complex
arguments, discussing abstract ideas and concepts and dealing with
information effectively. The General Training modules assess a broader range
of language skills. They are more suited to candidates wanting to take work-
related training courses, complete their secondary education or work in an
English speaking country. The organisation to which you are applying can tell
you what version you need to take. You can also find further IELTS
information at www.ielts.org
Do I need to take a course before taking IELTS?
A preparation course can be very helpful as it can significantly improve your
chances of achieving the result you require at the first attempt. However, for
those who are not able to take a test for whatever reason, useful information
about the IELTS test is also available in the download version of the IELTS
Handbook - here
What documents do I need to send to the IELTS test centre at
Candidates must send a copy of their current and valid passport to
Mayflower College within 5 days of their online application. Your passport
must be valid for travel to and from the United Kingdom and be valid on your
chosen test date. Candidates can either post a copy of their passport to
Mayflower College (Mayflower College, IELTS Department, 1 Radford Road,
Plymouth PL1 3BY) or email a good quality scanned copy (JPEG, JPG or PDF
format only) to email@example.com
How will I receive my confirmation letter?
All IELTS confirmation letters are sent to the email address given on your
online or paper application form. Candidates no longer receive a paper
confirmation letter. Please make sure that the email address you enter is
valid and correct. Candidates will also receive a further email 48 hours before
their test which outlines all test day information, location, times and what you
need to bring with you.
What if I’m late for the test or can’t make it due to an emergency?
On the day of your test, registration is at 9am. Unfortunately, candidates who
arrive late for registration will not be allowed to take the test and will lose
their test fee.
If you cannot attend the test because of a medical emergency, you must
provide us with a medical certificate (a letter from a GP, Hospital or a walk-in
clinic) within five days of the missed test. The letter must clearly state the
reason why you were unable to attend the IELTS test and must be
appropriately dated. Please scan and email the letter to
firstname.lastname@example.org together with a medical grounds transfer form.
Can I transfer my test to a different date?
You can transfer to another test date if you give more than five weeks' notice
before the date of the test that you are currently registered for. You will be
charged a £42.50 transfer fee.
Please contact email@example.com
I need to cancel my test. What do I do?
You can cancel your IELTS test if you make your cancellation request more
than five weeks before your test date. There is an administrative fee of £42.50
for cancellations. If you cancel your test less than five weeks before your test
date, you will lose the full test fee.
If you are registering for a test date less than five weeks away, you will not be
allowed to change or cancel your test without losing your full test fee.
Please contact firstname.lastname@example.org
How do I find the test centre?
Maps of the test venues in Plymouth and Exeter are available from our
What Identification documents do I need to bring on the day of
You will need to bring the original document that you nominated and
supplied a copy of on your application form with you on the day of your IELTS
test. The document must be the original. Photocopies, alternative passports
or ID or scanned copies are not acceptable. Please check your identification
document to ensure that it is valid and has not expired. If you do not have the
correct identification document, or the document is not valid, you will not be
able to sit the test.
Will I have my photograph taken and finger print scanned at my
Mayflower College IELTS test centre is part of the Identification Management
program for IELTS candidates. All candidates will have their photograph taken
and their finger print scanned at registration on the morning of the test. If
you would like more information please contact us.
Are there any age restrictions?
The IELTS test is not recommended for candidates under the age of 16. If you
are under 18, we require permission from your parent or a legal guardian to
allow us to capture your photo and finger scan during the registration
process on the exam day. Please download an IELTS Consent Form here. You
must bring your completed Consent Form to your test, if you do not bring
your form you will not be allowed to take the test.
Does the test day photograph apply to minors?
As the test day photo is an integral part of the identity verification process,
every candidate, including minors, must have the test day photo taken
without exception. The IELTS test is not recommended for, and is not suitable
for, anyone under 16.
Can I bring my personal belongings, bags, laptops and mobile
phone to the test?
Candidates are not allowed to use mobile phones or any other electronic
equipment throughout the IELTS test; this includes the registration room,
waiting room and test room. Candidates should leave their mobile phones,
electronic equipment (including laptops and tablets) at home. All other
personal belongings will be put into safe storage for the duration of the test.
Mayflower College does not accept responsibility for these items and they will
be left in safe storage at the venue at the owner's risk.
How long does it take to receive the results of my test?
Your Test Report Forms will be available 13 days after your test date (the
second Friday following your test). These will be sent to the address given on
the front page of your application by first class post. We are unable to give
out any results by email, fax or telephone. All candidates will be emailed their
personal test details 24 hours (the 12th day) before results are due to be
released on the 13th day - these details will allow you to access the results
Can I collect my results from the test centre?
Test Report Forms can also be collected from the Mayflower College (1
Radford Road, Plymouth), but you will have to show the same identification
document used on the test day. You must telephone need the test centre and
inform them that you wish to collect your results in person. All results will be
posted after 12pm on the 13th day after the test.
What if I am not happy with my results?
If you would like any module to be remarked by The British Council then
please complete this form. Email the completed form along with a copy of
your passport to email@example.com. The fee is £110: please pay
Please note we can only process a remark if we receive all documentation
less than 6 weeks from your IELTS test date. Your details will then be sent to
The British Council. It can take 2-21 days for a remark and for you to receive
your results. If your original mark changes we will return your payment;
however, if the mark remains unchanged you do not receive a refund. If you
wish to take the IELTS test again you cannot sit only one module - you must
take the entire IELTS test again.
Can Mayflower College arrange accommodation for me in
Plymouth while I am taking my IELTS Preparation Course
Yes, subject to availability, we can arrange accommodation with a host family
who will provide you with the following:
Breakfast, packed lunch and dinner on Saturday and Sunday
Breakfast and dinner from Monday to Friday
We may also be able to arrange University accommodation between July and
Please give a minimum of two weeks’ notice during the summer (June-
August), and one week's notice for the rest of the year